Description

Quality is must for the overall development of a person, organization, and nation at large. The book is written for young professionals who have started their careers and have a long way to go. Every youngster who has joined the industry or service sector must know how to achieve quality and customer satisfaction. Through this book, you get the basics of quality through simple examples for easy understanding and the steps to achieve it using the right tools. Another thing that you learn is that quality and cost are equally important. Quality is to be obtained at an optimum cost, instead of obtaining it at any cost. Quality starts with high intentions. The true quality lies in details. You will learn about why quality is a must for our nation and what we can learn from Japan.